Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we will not be able to offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items
• Discounted sale items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. You should mail it to: Never Mind The Bedsocks, 13 Francis Court, Crediton, Devon EX17 2BW, UK.

Refunds

There are certain situations where only partial refunds are granted:

• Books with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at howdy@carlafandango

Exchanges

We only usually replace items if they are defective or damaged. If you need to exchange it for the same item, first send us an email at howdy@nevermind.media. Once we have responded to your email giving you the go-ahead for the exchange, you should mail your item to: Never Mind The Bedsocks, 13 Francis Court, Crediton, Devon EX17 2BW, UK.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Costs

To return your product, you should mail your product to: Never Mind The Bedsocks, 13 Francis Court, Crediton, Devon EX17 2BW, UK.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Questions?

Please contact us at howdy@nevermind.media for questions related to refunds and returns.